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Support

IPI believes in interactive customer support and encourages a lifelong relationship with all its clients. If your current problem is not listed, please do not hesitate to contact us for assistance. However we do require some "supporting evidence" to be collected BEFORE you contact us:
 
  • A description of the problem.
  • The version number of the software that is installed on your machine, for example MLAS v16.10.2.616
  • A sample printout
  • Screen captures saved in any format
  • Windows Version e.g. Windows 8.1 professional
  • Steps to reproduce the problem.
Call Us: +27 (0)12-996 1193
Fax us: +27 (0)86-672 7012
E-mail us: support@ipi.co.za
 
If you experience any problems with MLAS, please refer to the User Manual.
You can generate the Query forms from the Help manu in the MLAS application. Sample forms:Download Query Form
 
Please Note: On Site Support is available by agreement.
     
 

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